Or how to get very annoyed in five months!
I applied for funding.
They said ‘we need more proof’
I said ‘I sent it in?’
They said, ‘you missed a word’
I said, ‘here is that word’
They said ‘the word was wrong, please re-send in CAPITALS’
I SENT THE WORD BACK.
‘We duplicated your account’
‘I can’t answer that, it’s on your other account’
I said, ‘I have two letters one reference 123456789,
The other 987654321,’
‘we will merge them’
A letter arrives, ‘we confirm you identity,
but you need to put in an application’
I ring ‘you had that in April’
Later ‘we have approved your finance,
Please ask your university to confirm you are on the course’
The university did.
No money yet
They replied ‘student finance say problem with your bank account’
I couldn’t make it up!
Apply online, fill in this form
The website gave me orders.
Now send in your proofs
Don’t forget to show
Your evidence of identity.
Your form is wrong
They tell me when I ring.
Please re-do this bit?
I send again, and yet, and still
There is another problem.
We accept your evidence
But you need to make an application.
But I sent that in, in April,
I reply in great frustration.
Oh we duplicated your account
It’s covid fault
They come back with more words
We will merge the forms
It will be OK,
You will here from us in due course.
Now I ring again…
The phone numbers wrong?!
Why didn’t you tell me I said?
It may be on your other account…
I’ll get it done again.
I’ve had enough,
I’ve tried so hard.
Grr, filled a form in online, we need your id information they said. I sent it off. Its not sufficient they said. I did it again. Then another letter, we have accepted your id but we haven’t had your online application?
Rang up. Oh you appear to have two accounts. They will need merging, ring back in three working days!?
I’m a little fed up. No I’m very fed up…. No I’m annoyed. I’m normally a patient person, but boy this has got my goat.
I am truly hopeful that this will get sorted out soon. I need it doing. Now.