I was upstairs in bed after a totally sleepless night when my mobile rang. I couldn’t get downstairs in time to answer it, so I checked the number, which was local, so I rang it, but there was an automated answer saying the phone line didn’t take incoming calls. It was from a firm I know, but didn’t say anything except I should contact them (no phone number to ring back on, no message left) annoying but these things happen. But as I went back upstairs the land-line rang. I couldn’t get back down in time. It was the same number. Missed it again. So I’ve stayed up for two hours incase they ring back, but I have no idea who to contact (it’s a very big firm), no information because they didn’t have the courtesy to leave a message and if they have my numbers then they must have my email address too, but no one has tried to contact me on that. I could literally swear! This is not good customer service.