I have just spent a pointless half hour on line to a call centre. I realise they are busy, so I don’t expect to be answered straight away. But listening to dull music with the occasional ‘we will be with you as soon as possible’ really doesn’t help. Each time the music dropped out for the announcement I thought someone would answer.
The list of 8 options to choose from was also frustrating. None of them really fitted with the question I wanted to ask:
Press 1 for fate
Press 2 for hate
Press 3 for karma
Press 4 for drama!
Press 5 for applying
Press 6 for annoying
Press 7 for an answer
Press 8 for a dancer!
My mind was boggled so I gave up. If they had only said you are number (1-100) in the queue, and the waiting time is….. Minutes. That would have been helpful. As it was the only people getting anywhere are the phone company!
Mallaband-Brown 