I’ve always tried to be kind, I hope I care for people. I’ve decided to always try and be pleasant with people if I can. I still react to bad behaviour and think it should be dealt with, but we should have more consideration.

I sat in the pharmacy today waiting for some medication. The shop has had a new computer system and they are still trying to get up to speed with it. The shop was very busy and there were people queuing all the time I was there. Some people were fine, others demanding, and some complained. One woman behind the counter was trying to deal with all of them. She remained patient and helpful despite the pressure. When she came over to get something off the shelf near where I was sitting I thanked her and said I appreciated their help. I told her how I had noticed how hard they were working. She said some people think they are doing nothing. She was pleased that I had thanked her.

It costs nothing to be polite, and a few kind  words can go a long way to making people feel better.