Just when you think things are OK sometimes they go wrong.
Case in point, we have to get copies of documents sent in for something. I collected everything together but a couple of things are missing. We went to the shop and got a copy of the sales invoice. Then I checked a document and its not up to date, it was done on line but we were never sent the original documents. Much head scratching, swear words, contacting people. I hope I have sorted it out, but you never know.
I suppose the thing to realise is that lots of people are struggling too. It’s just life and beauracracy, we have to have bits of paper to prove things. But now they do things online… It’s not simple. You have to log in and remember passwords. Only I have a different one for everything! Splat, my mind is whirling.