Grr, filled a form in online, we need your id information they said. I sent it off. Its not sufficient they said. I did it again. Then another letter, we have accepted your id but we haven’t had your online application?

Rang up. Oh you appear to have two accounts. They will need merging, ring back in three working days!?

I’m a little fed up. No I’m very fed up…. No I’m annoyed. I’m normally a patient person, but boy this has got my goat.

I am truly hopeful that this will get sorted out soon. I need it doing. Now.