Builders?

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As I reported a couple of days ago, my neighbour had had a new gas boiler installed and they drilled through into our living room knocking off some plaster.

The saga continues. This photo is of the boiler exhaust pipe, which the builder/plumber said was going to be fixed in place by his mate today. He’s used CARDBOARD to fill in the gap. The hole is right next door to us and if water gets in I don’t know what damage it will do! I’ve heard of cowboy builders, but not cardboard ones!

My neighbour is elderly and may not get the service he paid for. I don’t want to complain to him. But it the builders don’t come back I might contact trading standards or even pay for the work to be done myself.