Phone broken

Can’t ring in, can’t ring out – call guardian is blocking all our calls…we had an engineer out who checked the phone lines. As soon as he plugged his own phone in it worked, but when he plugged ours back in. No luck. He rang our phone supplier and asked them what we could do (engineers only work on phone lines, not phones), the woman he spoke to needed to verify us. Could I say when we had the last bill? I didn’t know as hubby pays it. So she went through a low quality verification and asked the engineer his details. Then she said that we should check the settings.? How? There’s a manual on line… I explained I wasn’t happy to go through lots of pages. We finally convinced her the phone needed replacing…. Then she checked the Argos website. We could get a big button phone. I don’t want that, I want the same as we have. I could get three of the right phones from Argos for £125! No we just want one.. We only live in a small house. OK they have the phone for £39.99. We ordered it. The engineer was great but I thought the advisor on the phone was a bit more interested in her own assumptions and didn’t really want to listen to me….

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